Terms and Conditions – 91 Lucky Pakistan

1. Acceptance of Terms

Welcome to 91 Lucky. These Terms and Conditions ("Terms") form a legally binding agreement between you ("Player", "User", "you") and 91 Lucky ("we", "us", "the Platform"). By accessing the 91 Lucky website at 91lucky.net, registering an account, making a deposit, or placing any bet, you confirm that you have read, understood, and agreed to these Terms in their entirety.

If you do not agree with any part of these Terms, you must not use the 91 Lucky platform. Continued use of the platform following any updates to these Terms constitutes your acceptance of the revised version. We recommend you revisit this page periodically to stay informed of any changes.

2. Eligibility & Age Verification

To use 91 Lucky you must meet all of the following criteria:

• You must be at least 18 years of age. 91 Lucky strictly prohibits underage gambling. We reserve the right to request proof of age at any point and to suspend any account where age cannot be verified.
• You must be accessing the platform as an individual acting on your own behalf, not as an agent or representative of a third party.
• You must not be a current employee, contractor, or close family member of an employee of 91 Lucky or any of its affiliated game providers.
• You must have the legal capacity to enter into a binding contract under the laws applicable to you.

By registering at 91 Lucky, you declare that you satisfy all of the above conditions. Providing false information — including false date of birth — is a material breach of these Terms and will result in immediate account closure and forfeiture of any balance.

3. Your Account

91 Lucky permits one account per individual. Duplicate accounts — whether registered under the same name, mobile number, email address, bank account, IP address, or device — are prohibited and will be closed. Any balance in duplicate accounts will be forfeited.

• You are responsible for maintaining the confidentiality of your login credentials. Do not share your password with anyone.
• You are fully responsible for all activity carried out under your account, whether authorised by you or not.
• If you suspect unauthorised access to your account, contact 91 Lucky support immediately via Live Chat or email.
• Account registration information must be accurate, complete, and kept up to date. Inaccurate information may delay withdrawals or result in account closure.
• You must not use your 91 Lucky account for any purpose other than personal entertainment gaming.

4. Deposits & Payments

All transactions on 91 Lucky are conducted in Pakistani Rupees (PKR). The following payment methods are accepted:

• Easypaisa — mobile wallet transfer
• JazzCash — mobile wallet transfer
• NayaPay — digital wallet
• SadaPay — digital wallet
• IBFT — interbank fund transfer
• Visa / Mastercard — debit or credit card

The minimum deposit is Rs 500. Deposits are credited to your 91 Lucky wallet instantly upon confirmation from the payment provider. 91 Lucky does not charge any deposit fees; however, your mobile wallet or bank may apply its own transaction charges — please check with your provider.

If a deposit fails to appear in your wallet within 30 minutes of completing the transaction, contact 91 Lucky support with your transaction reference number. Do not attempt the same deposit multiple times before speaking to support.

5. Withdrawals

Withdrawals from your 91 Lucky account are processed to the same payment method used for your most recent deposit. The minimum withdrawal amount is Rs 500. 91 Lucky does not charge any withdrawal processing fees.

Typical processing times are as follows:

91 Lucky may request identity verification documents before processing a withdrawal, particularly for first-time withdrawals or unusually large amounts. This is a standard anti-money laundering procedure. Documents requested typically include a valid CNIC and proof of payment method ownership. Failure to provide requested documents within 7 days may result in withdrawal cancellation.

Withdrawals cannot be reversed once processed. If you submit a withdrawal in error, contact support immediately — we will attempt to stop the transfer if it has not yet been sent, but cannot guarantee reversal.

6. Bonuses & Promotions

91 Lucky offers various bonuses and promotions from time to time. Each promotion has its own specific terms regarding eligible games, wagering requirements, minimum odds, expiry dates, and maximum withdrawal limits. These specific terms are displayed on the individual promotion page and take precedence over these general Terms in matters relating to that promotion.

• Bonuses are available to registered players with verified accounts only.
• Unless stated otherwise, bonuses must be wagered a minimum number of times (the wagering requirement) before any winnings derived from bonus funds can be withdrawn.
• Wagering requirements must be met within the validity period stated on the promotion. Uncompleted wagering requirements expire when the promotion period ends.
• 91 Lucky reserves the right to modify, suspend, or cancel any promotion with reasonable notice to affected players.
• Attempting to abuse any bonus — including creating multiple accounts to claim the same offer — will result in all bonus funds and associated winnings being voided and the account being suspended.
• Only one welcome bonus is available per player, household, or IP address.

7. Betting Rules

All bets placed on 91 Lucky are subject to the following general rules:

• All bets are final once confirmed. You cannot cancel or amend a bet after it has been accepted by the 91 Lucky system.
• Minimum and maximum bet limits vary by game and table. These limits are displayed in the game interface before you bet.
• In the event of a technical failure during a game round, the hand or round will be settled based on the game state at the time of the failure. Where this is not possible, the bet will be voided and the stake returned to your wallet.
• For live casino games, the dealer's ruling is final in all matters relating to the physical outcome of the game. Technical errors in the streaming or interface do not affect the validity of the physical result.
• Sports and PSL bets are settled in accordance with the specific rules displayed for that market. In cases of event abandonment or postponement, markets will be settled per the applicable sport-specific rules.
• 91 Lucky reserves the right to void bets placed at incorrect odds due to system errors or data feed failures.

8. Fair Play & Fraud Prevention

91 Lucky is committed to maintaining a fair and honest gaming environment for all players. The following activities are strictly prohibited and will result in immediate account closure, forfeiture of all balances, and in serious cases, referral to the appropriate authorities:

• Using automated software, bots, scripts, or any form of artificial intelligence to place bets or gain an unfair advantage
• Colluding with other players to manipulate the outcome of any game or market
• Exploiting software bugs, glitches, or errors in the 91 Lucky platform
• Using stolen, fraudulent, or unauthorised payment methods
• Money laundering or any attempt to use 91 Lucky to disguise the origin of funds
• Creating multiple accounts to claim bonuses more than once (bonus abuse)
• Chargebacks or disputes raised with payment providers without first contacting 91 Lucky support

91 Lucky employs transaction monitoring, behavioural analysis, and manual review to detect fraudulent activity. We cooperate fully with relevant authorities and financial institutions in investigating suspected fraud.

9. Privacy & Data Protection

Your privacy is important to 91 Lucky. The personal data you provide during registration and subsequent use of the platform is collected, stored, and processed in accordance with our Privacy Policy, which forms part of these Terms by reference.

• We collect personal information necessary for account operation, identity verification, payment processing, and responsible gaming obligations.
• We use industry-standard 256-bit SSL encryption to protect all data in transit.
• We do not sell or rent your personal data to third parties for marketing purposes.
• We may share data with trusted third-party service providers — including payment processors and game providers — only to the extent necessary to operate the platform and comply with legal obligations.
• You have the right to request a copy of your personal data, request correction of inaccurate data, or request deletion of your account and associated data by contacting our support team.

Full details of how 91 Lucky handles your data are available in our Privacy Policy. Please read it in conjunction with these Terms.

10. Responsible Gaming

91 Lucky believes that gaming should be an enjoyable form of entertainment, not a source of financial or personal distress. We provide a range of tools to help you stay in control of your gaming activity, accessible at any time from your account settings at no charge:

• Deposit Limits — Set daily, weekly, or monthly caps on deposits. Reductions take effect immediately; increases are subject to a 48-hour cooling-off period.
• Session Reminders — Configurable notifications alerting you after 30, 60, or 90 minutes of continuous play.
• Cooling-Off Periods — Temporary breaks of 24 hours, 7 days, or 30 days. Your balance is preserved.
• Self-Exclusion — Permanent or long-term exclusion from the 91 Lucky platform. Contact our support team to activate.

Our full Responsible Gaming policy, including details of external support organisations, is available on our Responsible Gaming page. If you are concerned about your gambling, please use these tools or contact our support team — we will help without judgment.

11. Intellectual Property

All content on the 91 Lucky platform — including but not limited to the website design, logos, graphics, text, game interfaces, software, and databases — is owned by or licensed to 91 Lucky and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to access and use the 91 Lucky platform for personal, non-commercial entertainment purposes only. You may not:

• Copy, reproduce, or distribute any content from the 91 Lucky platform without prior written consent
• Reverse engineer, decompile, or attempt to extract the source code of any software on the platform
• Use any 91 Lucky trademarks, logos, or branding in any manner that could cause confusion or imply an association not sanctioned by us

12. Limitation of Liability

To the maximum extent permitted by applicable law, 91 Lucky and its directors, employees, partners, and service providers shall not be liable for:

• Any indirect, incidental, special, or consequential losses arising from your use of the platform, including loss of winnings, loss of data, or financial losses not directly caused by platform error
• Losses arising from events outside our reasonable control, including but not limited to internet outages, payment network failures, natural disasters, or government actions
• Decisions made by you as a player, including decisions to bet specific amounts or on specific markets

Where 91 Lucky is found to be liable for direct losses caused by a proven platform error, our liability shall be limited to the value of the bet or bets affected. We will always endeavour to resolve genuine platform errors promptly and fairly.

13. Account Suspension & Closure

91 Lucky reserves the right to suspend, restrict, or permanently close any account at our discretion if we have reasonable grounds to believe that:

• The account holder has breached any provision of these Terms
• Fraudulent, abusive, or criminal activity has been associated with the account
• The account holder is under 18 years of age
• The account has been compromised or is at risk of unauthorised access
• A self-exclusion request has been received from the account holder or a verified responsible gaming organisation
• We are required to do so by law, regulatory instruction, or court order

In cases of suspension due to suspected fraud or breach of Terms, any balance in the account may be withheld pending investigation. Where no breach is found following investigation, the balance will be released. You may request an account closure at any time by contacting 91 Lucky support — any valid balance will be returned following standard withdrawal procedures.

14. Changes to These Terms

91 Lucky may update these Terms and Conditions from time to time. Where changes are material, we will notify active players via email or an in-platform notification at least 7 days before the changes take effect.

The most current version of these Terms is always available on this page and is identified by the "Last updated" date at the top of the document. If you continue to use the 91 Lucky platform after updated Terms take effect, you are deemed to have accepted the revised version.

If you do not accept any revised Terms, your remedy is to close your account before the revised Terms come into force. Any outstanding balance will be returned to you per our standard withdrawal process.

15. Contact Us

If you have any questions about these Terms and Conditions, or about any aspect of your 91 Lucky account, you can reach our support team through the following channels:

• Live Chat — available directly on the 91 Lucky platform, 24 hours a day, 7 days a week
• Email — support@91lucky.net (responses typically within 2 hours)
• WhatsApp / Telegram — contact details available after login in your account dashboard

Our support agents are fluent in English and Urdu and are familiar with the payment methods and banking context specific to Pakistani players. Please have your account details ready when contacting support to help us resolve your query as quickly as possible.